Please choose carefully as in accordance with Australian Consumer Law, we are not required to provide a refund if you make a wrong selection, or if you change your mind.
There are two options for delivery in Australia, all via Australia Post:
International Delivery will take approximately 5-10 business days.
Orders are processed and shipped within 24-72 hours of payment Monday – Friday.
Orders are not processed on weekends or public holidays.
YES!!!! We would love to discuss our wholesale options with you, please send us a note through our Contact page & we’ll be in touch!
The resolution, colour contrast, and screen brightness from one computer can differ to the next. So whilst we strive to represent our products accurately, we cannot guarantee that they will be exactly as they appear on your computer screen.
Our products are also handmade or individually curated designs so there may be some slight variations in products due to the nature of handmade manufacturing
We are more than happy to issue you with a credit note as long as the item:
– Returned within 14 days (21 days for international orders)
– Any items returned after 14 days (21 days on international orders) will not be accepted.
– If an item was purchased using a discount code you will only be refunded the amount paid.
– The item must be returned in good condition (unless deemed to be faulty) and not have been worn.
Faulty Products:
Should you receive a faulty product we will happily refund you in full or exchange the item.
You will always be refunded by the method of payment used. If your purchase was made with credit note or gift voucher then you will be refunded a credit note or gift voucher.
If you do choose a refund we will return the money to you within 7 working days.
Please note that all fault claims are assessed on a case by case basis and at the discretion of Urchin Collective.